This Refund Policy applies to paid subscriptions for Waybeez ("Waybeez," "we," "us," or "our"), a business-to-business SaaS platform for export buyer research and trade intelligence. By subscribing, you agree to this policy in addition to our Terms of Service.
1. Subscription billing
Waybeez offers recurring subscription plans (for example, Starter) billed on a monthly basis through our payment provider, Paddle. Charges are processed at the start of each billing period for that period in advance.
2. No refunds
All subscription fees are non-refundable. We do not provide prorated refunds, credits, or chargebacks for partial billing periods, unused time, downgrades, or failure to use the Service during an active period, except where required by applicable law.
3. Cancellation
You may cancel your subscription at any time through your Paddle customer portal or the cancellation flow we provide. Cancellation stops future renewals; it does not entitle you to a refund for the current billing period.
When you cancel a monthly subscription, you may continue to access paid features until the end of the current calendar billing month (the end of the period you have already paid for). After that date, your account will revert to the Free plan and paid features will no longer be available.
4. Plan changes
If you upgrade or change plans, the new rate and features typically apply from the next billing cycle or as described at checkout. Downgrades take effect at the end of the current paid period unless otherwise stated.
5. Charge disputes
If you believe a charge was made in error, contact us before initiating a payment dispute with your bank or card issuer. Unauthorized or duplicate charges will be investigated promptly.
6. Changes to this policy
We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of a paid subscription after changes become effective constitutes acceptance.
7. Contact
Questions about billing, cancellation, or this policy: support@ladinglabs.com